Returns Policy

Return Policy

The State and packing of returned items must meet the following conditions:

• 14 days cooling off

• Free returns

Terms of Returnby Delivery times: In the Benelux we deliver within 1 working day if you order before 15:00. If you order after Friday 15:00, your order will be delivered on Tuesday. For United Kingdom, Germany, France and other EU countries your order will be delivered in between 3-5 days.

Big products: Big products like washing machines, dryers, refrigerators, freezers, dishwashers and other large products are delivered to the front door and not installed by the delivery person.

On all our used products we do not offer a warranty. Often you can use the manufacturer’s warranty. The duration of the warranty can be requested from the manufacturer using the serial number indicated on the product. Since it is fraud-prone, it is not possible to provide this serial number before you purchased the product. Contacting the brand is generally the fastest solution in the case of a warranty issue.

Because we work with return products, we do not offer repair service. You can always use the 14 day withdrawal right or contact the manufacturer.


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