We do our best to ship the goods you have ordered in 1 business days. Once we ship your product it takes 1-2 business days (Benelux area) or 3-5 business days (other EU countries) to receive it depending on your delivery adress. This is done by UPS, PostNL, or DPD. The times at which they deliver packages are from Monday to Friday from 8:00 am to 9:00 pm.
TRACK & TRACE
With every order you will receive a Track & Trace code. You can use that code to track your package. Sometimes it can happen that the code is not recognized on the website. This often happens because the code has not yet been processed. Usually you can simply follow the package the next day.
NOT AT HOME? NO PROBLEM
It may happen that the customer is not present when our driver comes along to deliver the package. In this case the mail deliverer will come back the next day to try again.
LOST PACKAGE. WHAT NOW?
Please contact us immediately, this can be done via the contact form or by email. By default, all packages are registered and insured by registered mail. After reporting of loss or theft during the shipment, we start an investigation.